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    Shipping Policy

    SHIPPING TERMS & CONDITIONS

    1. Our cut off time will be 5pm on weekdays, all orders placed before 5pm will be delivered in 2-5 business days. If order is placed after 5pm, it will be delivered 3-6 business days later. 

    2. While we do everything we can to ensure your order is delivered within estimated delivery times, we cannot guarantee your item(s) will be delivered within these time frames. In busy periods, shipping times may take longer. 

    3. We cannot be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

    4. Dispatch and delivery times do not include weekends or public holidays.

    5. You must ensure that you have provided the correct address for delivery. Once your order is processed; we are unable to change the shipping address. It is the buyer's responsibility to ensure that this is correct. We are unable to give refunds, if we are supplied with an incorrect address. If a re-shipment of the order is required because of an incorrect address (once an order is returned to us for this reason), the buyer will be responsible for additional shipping costs.

    6. We only ship within West Malaysia at the moment. However, we will be looking to expand our delivery coverage soon!

    All orders are subject to product availability.

    Delivery Rates

    We aim to process and ship all orders within 24-72 business hours of being placed

    Please note that in busy periods (such as sale or holiday periods) dispatch of orders may take longer than the above time frames and we appreciate your understanding of this.

    There may be instances when items purchased are sold out/unavailable on the same day of purchase, in this case we will contact you to advise that this has happened and advise of what action needs to be taken. Orders are subject to availability and Smoothies.co reserves the right to cancel any order, for any reason, including due to unavailability.

    Please ensure that you double check the address on your order, as any parcels marked "Returned to Sender" due to an incorrect mailing address or missed delivery will be mailed again at the expense of the buyer.